Instinctive Shift Consulting was founded by Kirra with a clear purpose: to support the people in the workers’ compensation scheme who are often left without a roadmap. We understand how complex and overwhelming the scheme can be, and we’re here to change that.

With 15 years of hands-on experience at a scheme agent, Kirra brings deep knowledge of NSW workers’ compensation legislation and its practical application across all aspects of claims management. Her career spans frontline roles through to leading large-scale change, giving her a clear sense of what works in practice, and what doesn't. With expertise across both technical and leadership roles, Kirra is uniquely positioned to offer guidance that’s not only well informed but highly valuable.

Over her time in the industry, two critical gaps became clear: practical guidance for providers, and meaningful support for small to medium employers. Instinctive Shift was created to fill those gaps through clear, experience-backed advice that cuts through the noise.

We believe knowledge is power and that everyone in the scheme deserves access to clearer, more digestible insights. Our goal is to simplify what feels complex, provide clarity where it’s missing, and make the scheme feel less like a maze. No overcomplicated jargon - just direct, simple language that people can actually understand.